How to apply for a higher risk personal appearance service

The applicant for a licence must be a legal entity (e.g. person/s or a company.  Note - a trust name, business name or shop name is not a legal entity and cannot be the licence holder).

If you are operating in two separate locations within one Council area, you only need one licence.

If you have a mobile business (e.g. caravan) you only need a licence from the Council where you store your vehicle. You can use your licence all over Queensland, as long as you notify the Council at least seven days before you want to operate in their area and provide:

  • your higher risk personal appearance service licence
  • your employees' infection control qualifications
  • dates you intend to operate
  • locations you intend to operate.

A new application is not required for minor changes (e.g. a change of contact details). Contact Council for these changes.

Forms

Higher risk personal appearance licence application forms are available from Council.

Applications can be submitted (with the relevant fee) in person at Council or by surface mail.

Design and fit-out requirements

Home based and mobile businesses need to meet the same design and fit-out requirements as shops.

Beauty and hairdressing

To meet the requirements of the Public Health (Infection Control for Personal Appearance Services) Act 2003 and Infection Control Guidelines for Personal Appearance Services, your premises will need:

  • a hand wash basin with clean running water - hot water is preferred
  • a separate basin with clean running water for cleaning equipment
  • floors, walls, ceilings, benches and shelving finished in materials that are easy to clean
  • vermin proof storage for clean linen and clothing
  • waste bins.

Tattooing, body piercing and other skin penetration

Your premises design needs to support hygienic procedures and meet the requirements of the Queensland Development Code, Part MP 5.2 – Higher risk personal appearance services and the Public Health (Infection Control for Personal Appearance Services) Act 2003.

Your business should be designed and constructed to:

  • be adequate for the types of services and activities conducted
  • provide adequate space for all activities conducted and for all equipment to be used or stored
  • allow easy cleaning/sanitising and sterilising procedures of all structures and equipment.

Flow of activities

Your premises must be designed so that the flow of service is in one direction: from product receipt, to storage, preparation, providing the customer with a service, and finally to disposal and/or sanitising and/or sterilising of equipment, and in doing so reduce the infection risks associated with the process.

Figure 1: Example of flow of staff and services through a premises providing PAS

Your business must include:

  • a clean zone within a room, or rooms, where clean or sterilised items are stored and a hand basin is located
  • a dirty or contaminated zone within a room, or rooms, where contaminated items are placed to await cleaning, and where the cleaning sinks, instrument washers and sterilisers are located.

Storage space

Proper planning of you premises will effectively designate adequate space and areas for procedures and storage of equipment and products. Storage areas must be constructed of materials which are durable and easily cleaned in line with requirements of the “finishing materials” performance criteria in the Queensland Development Code - Mandatory Part - MP 5.2 – Higher Risk Personal Appearance Services.

Provision of adequate space must be provided for:

  • product and equipment delivery access
  • new product - sufficient shelving space, sanitised and/or sterile area
  • “in use” product - sufficient clean and practical space
  • adequate preparation area
  • cleaning chemicals and equipment - separate cabinet, locker or cupboards for all chemicals and cleaning supplies
  • waste - sufficient and separate waste containers for all anticipated waste, including general waste, soiled waste, medical waste. etc.
  • personal belongings - separate lockers, cupboards or cabinets for personal clothing and items
  • utensils/equipment - adequate storage space
  • office and business equipment (used to run the business) must be separate from storage and preparation areas to minimise infection risks.

Clean towels, linen and other materials that may be required to carry out processes hygienically must be stored in adequate vermin-proof cupboards, cabinets or other similar fittings.

Hand washing, instrument and equipment facilities

Hand basins

Your business must be provided with hand washing facilities which consist of at least one hand washing basin for each five workstations or part thereof with:

  • bowl dimensions of not less than 400mm x 250mm
  • reticulated cold water controlled by non-touch taps and includes wrist, elbow, knee, foot or sensor operated taps
  • unobstructed space above it, not less than 600mm wide and extending not less than 750mm above the fixture
  • the basin situated not more than 5m from any work station unobstructed by walls or fixtures
  • each hand wash basin located between 800mm and 1000mm above the floor.
Instrument and equipment cleaning

Your business must be provided with at least one sink solely for washing and cleaning instruments and equipment. The sink must:

  • have a bowl not less than 400mm long
  • have reticulated hot and cold water
  • be located between 800mm and 1000mm above the floor.

Floors

The finished floor surface must consist of a material that is free of cracks, irregularities, and imperfections and include one of the following:

  • ceramic tiles, filled with heavy duty 100% epoxy, acid-resisting grouting in accordance with the manufacturer’s recommendations
  • sealed cork tiles
  • plastic tiles or sheeting
  • polyurethane sealed timber
  • epoxy resin sealed concrete
  • carpet that can withstand fluids and can be easily cleaned.

The intersections between floors and walls must be provided with one of the following:

  • coving at least 50mm high
  • continuous skirting at least 50mm high consisting of timber, ceramic tiles or the like.

Wall and floor flexible Polyvinyl Chloride (PVC) sheeting must have heat welded seams.

Walls

The finished wall surfaces must consist of a material that is easily cleaned when painted or sealed and includes one of the following:

  • sealed smooth concrete
  • rendered hard plaster
  • smooth concrete masonry
  • smooth clay masonry
  • timber boards
  • timber sheeting
  • washable vinyl wallpaper
  • plasterboard.

Joints between wall and ceiling linings are to be flush with the surface.

Ceilings

The finished ceiling surfaces must consist of a material that is easily cleaned when painted or sealed and includes one of the following:

  • sealed smooth concrete
  • rendered hard plaster
  • plasterboard
  • timber
  • timber boards or sheeting.

Joinery and other surfaces

All joinery and other finished surfaces, including benches, cupboards, shelves and work station areas on which instruments are placed, must consist of a material that can be easily cleaned, is smooth and free from cracks and crevices and includes one of the following:

  • gloss paint or stain
  • laminate
  • glass
  • stainless steel
  • epoxy resin.

Water supply

Your business must have an adequate supply of hot and cold water which:

  • is an adequate capacity for the activities on the premises
  • is connected to a potable or approved water supply.

Lighting

Lighting must be sufficient to carry out your processes hygienically. Refer to Australian Standard 1680 (Interior Lighting set) for guidance.

Waste facilities

General Waste

General waste must be placed in a container which is smooth and impervious and has a suitable lid.

Best practice

General waste must be disposed of in a smooth and impervious container that contains a disposable liner. This reduces the need to clean the container.

Sharps Disposal

Sharps must be disposed of in accordance with the Waste Reduction and Recycling Regulation 2011.

Sharps containers must be placed as close as practical to where the procedure is undertaken.

Sharps containers must be easily accessible to all operators.

Key definitions

Clean zone

A designated area where clean or sterilised items are kept.

Coving

A 45 degree angle surface forming part of a floor at its edge so as to eliminate the usual interior angle between a floor and a wall.

Dirty or contaminated zone

A designated area where dirty or contaminated items are kept.

Epoxy

A thermosetting resin used chiefly in strong adhesives and coatings and laminates.

Operator

An individual who personally provides personal appearance services.

Personal Appearance Services (PAS)

Beauty therapy, hairdressing or skin penetration that is provided as part of a business transaction.

Polypropylene

A plastic polymer of propylene used chiefly for moulded parts, electrical insulation, packaging, etc.

Polyurethane

Any of various resins, widely varying in flexibility, used in tough chemical-resistant coatings, adhesives, and foams.

Polyvinyl Chloride (PVC)

A common thermoplastic resin used in a wide variety of manufactured products, including rainwear, garden hoses and floor tiles.

Potable Water

Water able to be used for human consumption.

Queensland Development Code (QDC)

Provides a framework within which Queensland-specific building standards are consolidated into a single document. The standards cover Queensland matters outside the scope of and in addition to the Building Code of Australia (BCA), such as requirements for private health facilities.

Sharps

Any object or device with rigid corners, edges or points designed and capable of cutting or penetrating the skin. This includes, but is not limited to needles, punches, jewellery and razors.

Skirting

The board running around a room on the wall next to the floor; baseboard.

Soil

Dirt or debris which may protect or assist the growth of infectious agents - includes organic matter, blood and body substances.

Thermosetting

A type of plastic that sets when heated and cannot be remoulded.

Application process - starting a new business

This process is for starting a new higher risk personal appearance service business.

You must obtain relevant planning approval, building approval and plumbing approval before you submit a higher risk personal appearance service licence application.

1. Prepare the supporting documents for your application

  • Plans are required for new businesses and where changes are made to the fit-out of an existing business.
    • Your plans will need to include:
      • a plan showing all equipment, benches, storage cupboards (storage of staff personal items), sinks, non-hand touch hand basin, door/window openings, location of staff areas and chemical/cleaning equipment storage areas to a suitable scale (e.g. 1:100)
      • cross sectional drawings through separate areas of the storage and customer service areas. Details are to include finishes to walls, floors and ceilings, heights of fixtures from floors and benches, junctions of walls and floors and lighting provisions to a suitable scale (e.g. 1:50)
      • a site plan showing location of premises in regard to other premises, including wastewater treatment devices, waste storage area and staff toilets, to a suitable scale
      • details of location and types of sterilising equipment and laundry facilities for sanitising towels, wraps and any other relevant items.
    • To help you prepare plans of your business, you can download:
  • Copies of infection control qualifications.

2. Personal appearance service licence application

  • Submit a higher risk personal appearance service licence application to Council using the approved form. You are responsible for ensuring the application is complete.
  • Council will process your application within the legislative timeframe. Council will contact you should additional information be required.
  • When Council approves your plans, you can start construction or fit-out. Your building certifier and licensed plumber will advise if any building or plumbing approvals are required.
  • Upon completion of the fit-out, contact Council to arrange an inspection.
  • When Council approves your licence, you can then operate in accordance with the approved conditions.

Application process - taking over an existing business

This process is for taking over an existing higher risk personal appearance service business.

You may apply for a search for information on the current higher risk personal appearance service and the conditions of approval. This process may require written permission from the vendor.

  • Submit a higher risk personal appearance service licence application to Council using the approved form. You are responsible for ensuring the application is complete.
  • Council will process your application within the legislative timeframe. Council will contact you should additional information be required.
  • When Council approves your licence, you can then operate in accordance with the approved conditions.

Application process - making changes

This process is for making changes to an existing higher risk personal appearance service business.

Adding extra facilities or renovating your premises could change current planning, building, and plumbing approvals. Contact Council to discuss any changes to your premises prior to the commencement of work.

  • Submit a higher risk personal appearance service application to Council using the approved form. You are responsible for ensuring the application is complete.
  • Council will process your application within the legislative timeframe. Council will contact you should additional information be required.
  • When Council approves your plans, you can start construction or fit-out. Your building certifier and licensed plumber will advise if any building or plumbing approvals are required.
  • Upon completion of the fit-out, contact Council to arrange an inspection.
  • When Council approves your licence, you can then operate in accordance with the approved conditions.