Compliance and enforcement

It is your responsibility to ensure compliance with all requirements of the relevant legislation. To assist in complying with these requirements, a range of tools and resources has been developed.

Tools and resources

Regulation (Inspection process)

Legislation requires Council to respond to complaints received. This response will depend on the complaint history, current compliance status and the risk of the alleged offence. Actions taken by Council may include:

  • sending an advisory letter and fact sheet to both the alleged offender and the complainant
  • conducting an onsite investigation.

Enforcement

Council is legally required to enforce public health standards. If you have difficulty complying with the legislative requirements, contact Council for assistance or advice. 

Failure to comply with the requirements, may result in one or more of the following enforcement actions:

  • a letter being issued requiring action or work to be conducted
  • a public health order being issued requiring action to be taken or work to be conducted
  • a legal notice being issued requiring action to be taken or work to be conducted
  • issuing of a Penalty Infringement Notice (PIN) or on-the-spot fine
  • prosecution.

Complaint management

Should you have a problem with an issue, always attempt to discuss the issue directly with the person responsible for the nuisance in order to try and achieve a solution. Give them an appropriate time frame to do something about it. If the situation hasn't changed after that time, it may then be necessary to contact the appropriate authority.

Council only has jurisdiction to act on certain public health risk issues, and shares the responsibility of public health risks with other government bodies. Please refer to the information below which outlines authorities for various public health risk types.

Asbestos

  • Asbestos at a business or commercial premises or a contractor conducting work - contact Workplace Health and Safety Queensland.
  • Asbestos which is not at a workplace (homeowner carrying out works to own home) - contact Council.

Drinking water

  • Located on residential land and some commercial land - contact Council.

Lead based paint removal and cleaning

Mosquitoes

  • Breeding (or potential for breeding) on Council land, residential land and some commercial land - Contact Council.

Rats and mice

  • Harbouring (or potential for harbouring) on Council land, residential land and some commercial land - Contact Council.

Waste

  • Accumulation or deposit on residential land and some commercial land - contact Council.

Wastewater

  • Wastewater and sewage on residential land and some commercial land (defective septic tank or onsite treatment facility, overflowing toilet) - contact Council.