Rental accommodation

Some councils are required to monitor the standard of operations in accommodation premises to ensure the health and safety of occupants. This is achieved by regulating particular types of accommodation premises.

Do I need an approval?

Who needs an approval?

Your council does not have any specific information on licensing rental accommodation.

Who does not need an approval?

This local law does not apply to accommodation requiring registration under the Residential Services (Accreditation) Act 2002 (boarding houses and supported accommodation). Application under this legislation must be made to the Residential Services Unit. Once you have liaised with Residential Services, please contact Council and arrange for a building compliance audit (as per MP5.7 of the Queensland Development Code) of your premises. This is a mandatory part of your application to Residential Services.

Your council does not have any specific information on licensing rental accommodation.

How to apply

Development Approval

Prior to submitting your application you should ensure the site has the relevant development approval to prevent the application being delayed.

Related Applications

  • Prior to submitting your application you should ensure the site has the relevant development approval to prevent the application being delayed.
  • Do you intend to or already operate a food business in conjunction with your accommodation premises? If yes, refer to the food premises information.  
  • Do you intend to, or already have any advertising signs erected? If yes, refer to the advertising sign information.
  • Do you intend to sell alcohol on the premises? If yes contact Queensland Government Department of Liquor and Gaming.
  • All new premises and fit-outs require both building approval and plumbing approval either via Council or a private certifier, prior to commencing operations.
  • If you are registering a new business name you will need to contact the Australian Securities and Investment Commission (ASIC).

Forms

Application forms are available from Council.

How to submit an application

The applicant for a licence must be a legal entity, for example, person(s) or a Company.
Note - a business name or shop name is not a legal entity and cannot be the licence holder.

Applications can be submitted in person at Council offices or by surface mail. 

 

Plans

A site plan and floor plan detailing the following:

  • access to and egress from the accommodation;
  • proposed use of each room and maximum number of persons accommodated in each bedroom;
  • location, number and type of all sanitary facilities and shared facilities;Detail of the proposed inspection, monitoring and management programs.
  • location and type of fire fighting installations.

Detail of the proposed inspection, monitoring and management programs.

Certification

The following certifications must be submitted with the application:

  • current certificate of compliance for the rental accommodation issued by the Queensland Fire and Rescue Service
  • an electrical safety certificate of compliance for the rental accommodation and
  • Certificate of classification for building.

Public liability insurance

Applicant must hold Broadform Public Liability Insurance to the value of at least $10 million. The certificate of currency must be submitted with the application.

Application process - New

  • You are responsible for ensuring the application is complete.
  • Prior to submitting your application you should ensure the site has relevant development approval to prevent the application being delayed.
  • Council will process your application within agreed time frames. You will be contacted should additional information be required to process the application.
  • You need to supply safe drinking water to your customers. The town water supply should be used when it is available, as non-reticulated water may be contaminated with viruses, bacteria, parasites and chemicals. If you cannot use the town water supply, you will need to demonstrate the drinking water you supply is safe.
  • You will be notified when a decision has been made regarding your application.
  • When approved, you can then operate in accordance with the approved application.
  • Council will inspect the premises on a regular basis.

Application process - Take over existing

  • You are responsible for ensuring the approval application is complete.
  • You may apply for a search to confirm that there is a current approval and to ascertain the current level of compliance. This process may require written permission from the vendor.
  • If the nature of the business is changing you may require development approval. Contact Council prior to the lodgement of your application.
  • If you intend to renovate the existing premises you may be required to obtain building approval with Council or a private certifier. If the layout of the premises is changing you will be required to submit plans to Council. For further information contact Council.
  • You will be contacted should additional information be required to process the application.
  • You will be notified when a decision has been made regarding your application.
  • When approved and there are no structural alterations to the premises, you can commence operation. If you are intending to refurbish the premises, contact Council.
  • Council will inspect the premises on a regular basis.

Application process - Making changes

  • You are encouraged to contact Council to discuss any changes to your business.
  • If you want to make a minor change to your approval, for example, change of contact details, contact Council. You are not required to submit an application for this.
  • If the nature of the business is changing you may require development approval. Contact Council prior to the lodgement of your application.
  • If you intend to renovate your premises you may be required to obtain building certification from Council or a private certifier. You will also need to submit plans with your application for amendment. For further information contact Council.
  • You will be notified when a decision has been made regarding your plans. When approved, you may undertake the proposed structural changes. Upon completion of these changes you must contact Council for an inspection prior to recommencing operations.
  • You will be contacted should additional information be required to process the application.
  • Council will inspect the premises on a regular basis.

How to comply

It is your responsibility to ensure compliance with all requirements of the relevant legislation.

Regulation (Inspection process)

Legislation requires Council to monitor the standard of operations in business and this is achieved through a routine inspection program. The expected frequency of these inspections will depend on the type of business being operated and its level of compliance.

Enforcement

If you are operating a rental accommodation business you must have a current approval and comply with all relevant legislation.

If you have difficulty complying, contact Council.

Failure to comply with Councils requirements may result in one or more of the following enforcement actions:

  • a letter being issued requiring action or work to be conducted
  • a legal notice being issued requiring action to be taken or work to be conducted
  • penalty infringement notice (PIN) or on-the-spot fine
  • suspension of an approval
  • cancellation of an approval
  • prosecution.

Complaint management

Council has a duty to investigate and respond to complaints received. A complaint may result in an inspection of your premises to ensure you are complying.

Renewal

You will be sent a notice prior to the expiration of your current approval that will require your immediate attention.

If you need to amend details on your approval or require a copy of your approval contact Council.